Shipping & returns.
Simple rules, fair to both sides. If something goes wrong, write to us and we'll sort it out.
Shipping
Free shipping over $65
Orders over $65 ship free anywhere in the United States.
$5 flat rate in the US
Orders under $65 ship for a flat $5 to any US address.
International
International shipping is available. The cost depends on current carrier rates for your country and is shown at checkout.
Returns & replacements
No exchanges for color or ordering mistakes
We don't exchange or take back items because of a color choice or a mistake made when ordering. Please check your configuration before you buy.
Broken parts replaced free
If a part breaks, email us a photo of the broken part and we'll send a replacement free of charge. We ask for photos because they help us track defects and keep improving CELLY.
We're open to compromise
Every situation is different, and we're always ready to find a fair solution. For loyal customers we may offer store credit or other discounts.
Broken part or a question about your order?
CONTACT US ↗